Terms of Service

Last updated: 22 October 2026

These terms are an agreement between you and the operator of Hexagon Private Messenger ("we") for the use of Hexagon Private Messenger — the Hexagon apps for Android and, when available, iPhone, the website hexagon.pm and the related server (the "service").

1. Your account

• You must be at least 16 years old.
• Your account is protected by your password and your keys exist only on your devices. We cannot reset your password or recover your messages. Keep an encrypted backup if you want to be able to restore your account.
• You are responsible for what happens under your account and for keeping your devices secure.

2. Acceptable use

You may not use Hexagon to:

• break the law, or send content that is illegal where you or the recipient are, including child sexual abuse material, which we report to the authorities (see our child safety standards);
• harass, threaten, impersonate or defraud others, or send spam or bulk unsolicited messages;
• attack, overload, probe or reverse-engineer the service to harm it or its users, or collect data about users.

3. Reports, blocks and enforcement

Because messages are end-to-end encrypted, we cannot see their content. You can block anyone — a blocked person can no longer message or call you — and you can report abuse from the chat menu or the contact's profile, optionally including the last messages of that chat as text. We review reports and may restrict or remove accounts that break these terms.

4. The service

We work to keep Hexagon available and secure but provide it "as is", without guarantees of uninterrupted availability. We may change features or stop the service; if we shut it down we will give reasonable notice so you can export your data. Your statutory rights described in section 5 are not affected.

5. Buying Hexagon

5.1 Seller

The seller is [OWNER DATA NEEDED: seller's legal name and legal form], [OWNER DATA NEEDED: registered address], [OWNER DATA NEEDED: company register and number], VAT ID [OWNER DATA NEEDED: VAT ID / EU OSS registration], e-mail support@hexagon.pm.

5.2 Price and what you get

• Hexagon costs €8.88 once, the same on every channel. There is no subscription and there are no in-app purchases. [OWNER DATA NEEDED: confirm that €8.88 is the final consumer price including VAT.]
• You get the right to use the Hexagon app on your own devices, including the updates we publish.
• Google Play (Android): Hexagon is a paid app. Payment, the purchase record and refunds are handled by Google Play under Google Play's terms and refund policies; no licence key is needed.
• Direct download (Android): the app from hexagon.pm/download is unlocked with a licence key that you buy with Bitcoin (on-chain or Lightning) on our own payment page at pay.hexagon.pm. The amount in Bitcoin is calculated from €8.88 when the invoice is created; network fees charged by your wallet are yours. No account, name or e-mail address is needed. Unpaid orders are forgotten after 7 days.
• iPhone: the iPhone app is in development and cannot be bought yet. It will be sold through the Apple App Store, under Apple's terms.

5.3 Licence keys

• After the payment is confirmed, the payment page shows your key once. Keep a copy, for example in a password manager. If you could not save it, contact us with your invoice number; after checking the invoice we can re-issue the same key.
• The key contains no personal data and is checked on your phone without contacting us. It is not linked to your Hexagon ID or to any account.
• The key is for your own devices. We may revoke a key that is published or shared widely, or whose payment was refunded. A revoked key returns the app to the activation screen; your messages are never deleted or locked, and you can still export your backup.

5.4 Right of withdrawal (consumers in the EU)

• Direct download licence key: as a consumer you normally have 14 days to withdraw from a purchase. The licence key is digital content that is supplied immediately. By revealing the key you request immediate performance and lose the right of withdrawal. The payment page asks you to confirm this before it shows the key. Until you reveal the key you can withdraw within 14 days of the purchase: [OWNER DATA NEEDED: how to withdraw (contact, model withdrawal form) and how the refund is paid for a Bitcoin purchase]. [OWNER DATA NEEDED: how the confirmation of the contract and of this consent is provided on a durable medium.]
• Google Play / App Store: withdrawal and refunds are handled by the store under its terms; your statutory rights are not affected.

5.5 Your statutory rights

Your statutory rights as a consumer for digital content and digital services, including the right to receive the updates (security updates among them) needed to keep the app in conformity, remain unaffected.

6. Privacy

How we handle data is described in the Privacy Policy.

7. Ending

You can delete your account at any time (how). We may suspend or terminate accounts that seriously or repeatedly break these terms. Deleting or losing an account does not end a licence you bought.

8. Liability

To the extent permitted by law, we are not liable for indirect or consequential damages or for the loss of data that only existed on your devices. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

9. Law

These terms are governed by the laws of the operator's country of establishment within the European Union, without depriving consumers of the protection of the mandatory laws of their country of residence.

10. Contact

support@hexagon.pm · postal address available on request at support@hexagon.pm